1. Introduction
Sweekar Executive Hotel ("we," "us," or "the Hotel") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, make a booking, or stay with us.
2. Information We Collect
We collect the following categories of personal information:
- Identity Information: Full name, date of birth, government-issued ID type and number (Aadhaar, PAN, Passport, Driving Licence).
- Contact Information: Email address, phone number, home/business address.
- Booking Information: Check-in/check-out dates, room type, number of guests, special requests, booking reference numbers.
- Payment Information: Transaction IDs and payment confirmation (we do not store card numbers — payments are processed securely via Razorpay).
- GST Information: GSTIN and company name for corporate guests requiring tax invoices.
- Technical Information: IP address, browser type, and pages visited when you use our website.
- Communications: Records of communications between you and the Hotel (email, WhatsApp, phone).
3. How We Use Your Information
- To process and confirm your reservation and provide hotel services.
- To send booking confirmations, pre-arrival information, and post-stay follow-ups.
- To comply with legal requirements including ID verification under government hospitality regulations.
- To generate GST-compliant invoices for your stay.
- To manage loyalty points and guest history for returning guests.
- To improve our services and respond to feedback.
- To prevent fraud and ensure security of our premises.
4. Legal Basis for Processing
We process your personal data on the following legal bases:
- Contract performance: Processing is necessary to fulfil your booking and provide hotel services.
- Legal obligation: Hotels in India are required by law to maintain guest records (Form C under the Hotel Receipts Act).
- Legitimate interests: For fraud prevention, security monitoring, and service improvement.
- Consent: For marketing communications, where you have explicitly opted in.
5. Data Sharing & Disclosure
We do not sell your personal data. We may share it with:
- Payment processors: Razorpay, for secure payment processing (subject to their Privacy Policy).
- Government authorities: When required by law, court order, or regulatory requirement.
- Online Travel Agencies (OTAs): Where your booking was made through MakeMyTrip, Booking.com, Agoda, etc. (subject to their terms).
- Service providers: IT and software providers who maintain our booking systems under strict confidentiality agreements.
6. Data Retention
- Guest registration records are retained for a minimum of 5 years as required by Indian hospitality regulations.
- Financial records including invoices are retained for 7 years for tax compliance purposes.
- Marketing preferences and optional data can be deleted upon written request.
7. Your Rights
You have the right to:
- Access the personal data we hold about you.
- Correct inaccurate or incomplete information.
- Request deletion of your data, subject to legal retention requirements.
- Withdraw consent for marketing communications at any time.
- Raise a concern with the relevant data protection authority.
To exercise these rights, contact us at reservations@sweekarexecutive.com.
8. Security
We implement appropriate technical and organisational security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. These include encrypted database storage, access controls, and regular security reviews. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.
9. Cookies
Our website uses essential cookies to enable basic functionality such as session management. We do not currently use tracking or advertising cookies. You may disable cookies in your browser settings, though this may affect website functionality.
10. Children's Privacy
Our services are not directed to children under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us immediately for removal.
11. Third-Party Links
Our website may contain links to third-party websites (such as Google Maps, Razorpay). We are not responsible for the privacy practices of those sites. Please review their privacy policies separately.
12. Updates to This Policy
We may update this Privacy Policy from time to time. The updated policy will be posted on our website with a revised "Last Updated" date. Significant changes will be communicated via email to registered guests.
13. Contact Us
For any privacy-related queries, requests, or complaints, please contact:
- Hotel Manager — Sweekar Executive
- Phone: +91 89750-79990
- Email: reservations@sweekarexecutive.com
- Address: Near Ghatshil Road Car Parking, Tuljapur – 413601, Maharashtra, India